Refund/Cancellation Policy

  1. Online payment for refund of orders. If bank information is involved, we will process the refund in accordance with the regulations established by the bank and relevant institutions. To ensure the security of the customer’s account amount, we will arrange for the original card to be refunded.
  2. After sales repair return and exchange address, you will apply for a repair return and exchange service form. After approval, the address will be notified to you via SMS.
    The return address is: shang hai shi qing pu qu zhao xiang zhen jia song zhong lu 5399hao 3zhuang

  • Cancel Items and Orders

You can cancel physical items or orders that haven’t entered the shipping process yet. This page does not include information about canceling Amazon Prime and other digital subscriptions.

Cancel Items and Orders

  1. Go to Your Orders and select the order you want to cancel.
  2. Select Cancel itemsNote: For seller orders, you see Request Cancellation. If you no longer see Request Cancellation, contact the seller for instructions. Go to Contact Third-Party Sellers.
  3. Select the check box of the item that you want to remove from the order. To cancel the entire order, select all of the items.
  4. Select Cancel selected items in this order when finished.

Confirm that your order is cancelled

After submitting the cancellation, you’ll receive a confirmation message on the screen. You’ll also receive a message in the Message Center in Your Account.

You also confirm that the order was canceled by visiting the Canceled Orders section in Your Orders.

Cancel items is not available

If you do not see Cancel items besides the order you want to cancel, Amazon may have already shipped it. Go to Your Orders and select Track package, and then Cancel this delivery.

If this option is not available, refuse the package or return it using our Online Returns Center.

Cancel discounted bundled items

Discounted bundles allow customers to purchase multiple items or groups of items at a discounted price. You can not cancel items purchased as part of a discounted bundle individually. If you cancel any item that is part of the bundle, all remaining bundle items that haven’t shipped will be canceled.

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